FAQ

1.  Where do I go to pick up my mailbox keys, and do I need to bring any information with me?

• You may pick up your mailbox keys at the General Assembly Office at 3312-1 Rue Royale, St. Charles, MO.  Your name and address will be needed.  We order lock changes from the Post Office every Tuesday.  If you have purchased a home, your new keys will be ready the Wednesday following your closing.

2. Who do I contact to set up trash pick-up service?

• Republic Services (636)947-5959
• Trash pick-up day is Tuesday

3. Where can I get a New Town “Home for Sale” sign?

• New Town Home for Sale signs can be leased from the General Assembly office located at 3312-1 Rue Royale, St. Charles, MO, within New Town.
• There is a $100.00 refundable deposit, that is returned when the sign is returned with all its pieces in the same condition it was leased. There is a $30 fee for the first three months, and a $10.00 fee for each additional month.
• The General Assembly office accepts checks, money orders, cashier’s checks or debit/credit card payments.
• The sign comes with a brochure holder, “Open House” sign, and “Sold” sign.

4.  Answers to Commonly Asked Questions

• Sewer issues should be reported to the Water Dept. at the following contact numbers:
  – 7am-3pm – (636)949-3363
  – 3pm-7am – (636)949-3366
• The Common Ground is the responsibility of the GA. This includes: parks, canals, lakes (except Phase 10 and the lakes in the very back of the community at Island Harbor Dr.), playgrounds, pedestrian bridges, parking lots between Rue Royale & Domain St., pools, restrooms in Town Hall, Civic Green, and around Amphitheater, etc.
  • The Founder is responsible for the land/lots/units it owns.
  • NT Home Builders, LLC is responsible for the lots it owns.
  • McBride & Son Homes is responsible for the lots it owns.
  • NT Leasing is responsible for the Hiram Street Apartments and Apartment Mansions on North & South New Town Avenue.
• The GA is governed by a Board of Governors and the Declarations & Rules & Regulations for New Town.
  • The Districts are governed by their governing documents and their Board of Directors. Resident elections are handled according to those documents.
  • The violation process is clearly identified within the governing documents. Many homeowners have extenuating circumstances and the GA does its best to work with the residents to resolve their violation issues. However, according to the GA attorney, due process must be given.
• The violation process is handled by the GA – The GA sends a “friendly reminder” letter to the homeowner advising of the violation, what must be done to remedy the violation and the number of days to be completed. This letter has been changed over the last year to be less aggressive, but still contain the needed language to be upheld in Court if the need arises.
  • If the violation is not remedied, a second letter is sent advising that the violation remains and a hearing may be called.
  • If the resident still makes no contact with the GA or does not remove the violation, a hearing date is set.
  • If the violation is still in place on the date of the hearing, the hearing is held by the Property Manager, Town Architect and resident with the violation. Fines are determined at this hearing.
  • Many times residents may remove a violation (for instance, a trash can), only to repeat the violation several months later.
  • Town Architect works with the GA in determining violations, fines, etc.
  • The GA tries to work with all homeowners to remedy violations especially when extenuating circumstances are involved.
• The New Town Trust provides entertainment to the NT Community (concerts, festivals, movies, etc.).
  • Homeowner assessments DO NOT fund the Trust.
  • The New Town Trust is funded by the TAD, and re-sale fees of 0.2% when a home sells from a previous owner, along with private donations.
  • The Trust has its own Board of Directors and is NOT governed by the GA. The Trust Board appoints the Event Committee members.

5. Who is on the Board of Governors?

• Mark Collins,  Theater District, Term Expires January 2019
• Larry Keeling, Theater District, Term Expires January 2019
• Ken Kapper, South Lake District, Term Expires January 2020
• William (Buddy) Hardin,  South Lake District, Term Expires January 2020
• Neal Evans, Beach District, Term Expires September 2020
• Allen Shriner, Beach District, Term Expires September 2020
• Mike Galba, Island District, Term Expires September 2020
• Zachary Follmer, Island District, Term Expires September 2020