Dear New Town Residents,
The General Assembly has been made aware of ongoing concerns regarding parcel deliveries, particularly instances where packages are taken back to the post office for pickup. We understand the inconvenience this may cause and are actively working with the USPS to find solutions to improve parcel delivery services within the community.
In the meantime, we would like to remind residents that packages stored in parcel lockers will be returned to the Post Office if they are not retrieved within 48 hours of delivery. This policy is in line with the regulations confirmed by the Post Master in 2017 and attached.
For those experiencing persistent issues with package delivery, we encourage you to reach out directly to the post office (636-949-2291) to report your concerns. Your feedback will assist in helping us address these challenges effectively.
Thank you for your cooperation and understanding.