***Important News & Announcements Below***

Mail Room Recycling


For the safety of both residents and employees, recycling boxes have temporarily been removed to limit the number of touch points in the mail room.   We apologize for the inconvenience.

2020 Pool Pass Processing – Postponed to April 27th

In response to the recent health concern, pool pass processing for New Town will be postponed until Monday, April 27th, 2020. 

Provided circumstances allow, the NTGA office will tentatively plan to be open until 7:00pm on Tuesday and Thursday evenings in May to process pool cards.

The General Assembly will continue to closely monitor the situation moving forward and issue updates as necessary to keep our residents informed on details as they transpire.  We thank you in advance for your understanding and support in this matter.



Notice – Playground Closures


In order to protect the health of children and families, the General Assembly has made the difficult decision to close all playgrounds in New Town until further notice.

New Town parks will remain open to the public and open spaces are available for residents to walk, run or exercise.  All patrons are asked to obey the following guidelines:

– Please practice social distancing and avoid close contact with others. The CDC recommends a minimum of a 6-ft. distance to help reduce the risk of spread between individuals.

-Do not congregate in groups of 10 people or more. During this time, parks should be used for private exercise only. Please avoid social gatherings in New Town common areas.

-Please stay home if you are sick and practice good hygiene. Sanitize your hands after touching surfaces. Avoid touching your face. Sneeze or cough into a tissue or the inside of your elbow.

-Place garbage in trash receptacles.

Thank you in advance for your cooperation.

Notice – SCAT (St. Charles Area Transit) System Changes

Effective Starting Wednesday, March 25, 2020

  • The I-70 Commuter Shuttle bus route is SUSPENDED until further notice
  • The City of St. Charles bus routes (Red, Orange, Green, and Blue) are SUSPENDED until further notice
  • The City will be implementing a Request-for-Transportation system for disabled residents of the City of St. Charles or City residents 60 years of age or older
  • The request-for-transportation system is dedicated to taking residents of the City of St. Charles that are disabled or over age 60 to the grocery store, doctor’s office, pharmacy, or other essential trip
  • Pick-ups and drop-offs will occur as close to residences and businesses as possible
  • There will be a dedicated operational time specifically devoted to trips to grocery stores from 5:30 a.m. to 8:00 a.m. Monday through Friday, to take advantage of the special store hours implemented by the stores for at-risk individuals
  • The request-for-transportation normal hours of operation are 9:00 a.m. to 3:00 p.m. Monday through Friday
  • Maximum capacity on the bus will be four (4) seated passengers plus one (1) wheelchair passenger to provide adequate space for social distancing
  • Normal SCAT bus fares will be waived for this service
  • Call (636) 949-3364 or email Public.Works@stcharlescitymo.gov to schedule a request for transportation prior to 3:00 p.m. the day preceding the requested trip
  • Trips will be scheduled and prioritized on a first-come, first-served basis

Attention Residents – NTGA Preventative Measures


Attention Residents,

In response to the recent outbreak of COVID-19 (Coronavirus) the NTGA will be implementing the following cleaning protocols to the mail rooms:

–  Routine sanitation of all doors, doorknobs, handles, parcels lockers and key fob readers. 

 –  Upgrading to stronger cleaning products to ensure thorough sanitation of all areas.

 –  The Town Hall mail room restrooms will be temporarily shut down and locked. 

NTGA playgrounds and parks will remain open during this time.  All patrons are advised to exhibit caution and practice social distancing.

In addition, we encourage residents to take recommended safety measures including the following:

–  Wash your hands often with soap and water for at least 20 seconds especially after you have been in a public place, or after blowing your nose, coughing, or sneezing.

 –  Practice social distancing and avoid close contact with others who may be sick.

 – If you are showing signs of illness, please send someone to pick up your mail in lieu of coming to the mail room facility. 

The NTGA remains committed to promoting a safe and healthy environment for our residents and will continue to monitor guidelines provided by the CDC and government officials moving forward.

Thank you in advance for your cooperation and taking proper prevention measures.

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